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Unable to complete a shop transaction.

"Your card has been declined."
No further information provided.

Have messaged both shop@seriouspoulp.com directly and via the Contact page submission form.

Different credit cards, over a variety of browsers, on multiple computers/devices.

Have contacted each card's financial institution and verified no conflict on their end.
Have confirmed all pertinent address information- no change.
Have reset routers, devices, cleared caches, disabled extensions, etc-- to no avail.

I'm in the North East United States and am unaware of any ISP restrictions or local firewalls.

Prompt help or insight would be greatly appreciated. Please excuse if this should be in Bugs section.

Same thing happened to me, I've checked with my bank and everything is fine. When checking out I was texted a code through my bank that i entered to verify but it still says card declined.

UPDATE:
Continuing to juggle different cards, different browsers, and different machines-- still no change. Have reset IPs, have tried on different networks- nothing. Have re-re-re-re-contacted financial institutions-- same answer.

Significant effort to resolve a transaction. Hundreds of failed attempts, half dozen emails later, and now 2 days later- finally a reply:



I attempted to submit a ticket via https://support.seriouspoulp.com/en/support/tickets/new
However this site did not accept my log in and could not.

Fairly dismissive considering the support inquiries sent have indicated contact with the financial institutions confirmed they are not declining the transaction. According to their records no actual transaction has been sent their way to decline. The failure resides within either:

1. On the domain's registered server.
2 . "SecureCode", "Stripe", or one of the credit card verification services.
3. Prestashop- the ecommerce software.

2nd UPDATE:

Wow. How devastated I am right now.

More then a year waiting for this opportunity only to be dismissed by support and denied by substandard eCommerce. The core box I have saved and waited for is now out of stock.

So let down and really crushed.

I started trying as soon as the alert came through my email yesterday morning and have tried non-stop since.

Any help still appreciated.

I am sorry to hear this

I wish they would have fixed the issues before things started selling out. I was on the website refreshing before stock even arrived. After an hour of issues, I ended up calling my bank (something about wrong shipping address). I finally made customer service stay on the line until I was finished.

What a bummer, and the fact that you waited and ready for it opening, and having the money... I feel for you, as I have had the same issues pop up while trying to order popular items.... sucks.

Sorry to hear you were having the same issue. Were you eventually able to procure a copy?


Thanks. Feeling quite deflated and frustrated. Were you able to eventually get what you wanted?

Other online forums reflect consistent testimony surrounding the same issues with the online shop.

Considering Serious Poulp's excellent commitment to their supporters and fans in the past with errors, it is my dearest hope this will gain the attention of someone who can process an order for a humble and desperate fan.

Ya, after easily 2 hours (with a newborn in my arms lol, that was frustrated as well), I added everything (except sleeves) available. My wife and I was able to get our hands on an after market base game (which we destroyed after playing many many hours), and she fell in love with it, so we decided to buy what we could.

I was fortunate enough to get the order to go through.

There is still hope, as they will be coming out with a "classic" version of the game in Q4.

I feel sick and exhausted. Completely demoralized. 18 months...

Looking at what predatory middle-man re-sellers are charging is obscene. Price gouging bottom feeders.

Still no word from customer support.
Still hoping, against better judgement, that someone can make this right here.

More copies just popped up.... 1 more try?

Hi,

Sorry for this inconvenience. We’ve been facing a lot of failed payments likely because US banks are less incline to authorize payments to French companies. Most of the concerned orders have finally been able to make it through but unfortunately yours didn’t.

Despite how frustrating this is, I’m afraid there isn’t much our team can do to solve this. We can only invite you to ask your bank to allow this payment.

Bruno